Privacy Policy

Last updated: 20 April 2026

1. Who we are

Belisa South Africa (Pty) Ltd. ("Belisa", "we", "us") is a concrete brick and paving manufacturer registered and operating in South Africa. Our registered address is 160 16th Road, Witpoort Estates, Brakpan, 1540, Gauteng.

This Privacy Policy explains how we handle the personal information you share with us when you use our website at www.belisa.co.za or contact us by email. It is prepared in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. What personal information we collect

When you submit a quote request or contact us through this website, we may collect the following:

• Full name
• Email address
• Delivery suburb or site address
• Product type and quantity required
• Company or trading name (for trade and developer enquiries)
• Any additional information you choose to include in the message field

We do not collect payment information, identity numbers, or sensitive personal information through this website.

3. Why we collect your information

We collect and use your personal information solely for the following purposes:

• To prepare and send you a product and delivery quote
• To respond to your enquiry
• To arrange delivery logistics once an order is placed
• To communicate with you about your order or enquiry
• To comply with our legal obligations

We do not use your information for unsolicited marketing, and we do not sell or share your personal information with third parties for their own marketing purposes.

4. Legal basis for processing

We process your personal information on the following grounds under POPIA:

• Your consent — by submitting a quote request or contact form, you consent to us processing your information for the purposes described above.
• Contract performance — processing is necessary to provide you with the quote or service you have requested.
• Legitimate interest — to respond to general enquiries and manage our business operations.

5. Who has access to your information

Your personal information is accessible only to:

• Belisa's internal sales and operations team, for the purposes of preparing quotes and processing orders
• Our delivery logistics partners, but only to the extent necessary to arrange delivery of your order (e.g. delivery address and contact name)

We do not disclose your personal information to any other third parties unless required to do so by law or a competent authority.

6. How long we keep your information

We retain personal information for as long as is reasonably necessary for the purposes for which it was collected:

• Quote requests not converted to orders — retained for up to 12 months
• Customer order records — retained for up to 5 years for business and accounting purposes

Once the retention period expires, we securely delete or destroy your personal information.

7. How we protect your information

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. Quote requests submitted via this website are transmitted to our sales team by email and stored within secure business email systems.

In the event of a data breach that poses a risk to your rights, we will notify the Information Regulator and affected data subjects as required by POPIA.

8. Cookies and website analytics

This website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. Where analytics tracking is active, it may collect anonymised information such as pages visited, time on site and referring source. No personal identifying information is linked to analytics data.

You may disable cookies in your browser settings at any time. This will not affect your ability to submit a quote request or use any part of the website.

9. Your rights under POPIA

As a data subject under POPIA, you have the following rights:

• Right to access — you may request a copy of the personal information we hold about you.
• Right to correction — you may request that we correct inaccurate or incomplete information.
• Right to deletion — you may request that we delete your personal information, subject to our legal retention obligations.
• Right to object — you may object to the processing of your personal information in certain circumstances.
• Right to lodge a complaint — you have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.

To exercise any of these rights, please contact our Information Officer at info@belisa.co.za. We will respond within a reasonable time and in accordance with POPIA.

10. Information Regulator

If you are not satisfied with how we handle your personal information or your rights request, you may contact the Information Regulator of South Africa:

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact us

For any questions or requests relating to this Privacy Policy or your personal information, please contact: